Returns & Exchanges
At ミツカン365, we take pride in the quality of our food products; however, if you receive a damaged or incorrect item, we will gladly process a return or exchange within 7 days of delivery.
Contact Customer Support
Email our support team with your order number and photos of the product condition to initiate a return request.
Receive Authorization
Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack and Ship
Securely pack the items in their original packaging and ship them to our designated facility using the provided return label.
Refund Processing
Once we inspect the returned food items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing